mQuest® Audit POS – The Smart solution
for digitised audits at the POS
Based on the standarised platform the wholesome process, from planning, over performing, up to the analysing of store checks or mystery shopping studies, can be customised individually.
Defined criteria are captured mobile on tablets and smartphones. The planning, tracking, analysing and reporting takes place in the web-based portal. Obtained results provide precious insights for sustainable customer satisfaction.
It just works. Always and anywhere.
Conduct store checks and mystery shopping independently
No data coverage in corridor 12? Doesn’t matter. mQuest®Audit POS can be fully feature operated without internet or mobile data connection. All relevant data will be captured in digital forms and checklists offline and native under Apple iOS and Google Android. Captured data will be stored on the smartphone or tablet and synchronised to the portal after internet connection is established.
One cockpit, thousand insights.
Smart visualisation and central analysis of audit data
Evaluations of checks and audits at the POS turn out with mQuest® Audit as easy as ever. Captured data is available instantaneous after the sync. Internal and external performance comparisons are visualised presentable. A pervasive roll and right concept grants precisely fitting user views – even for your customers.
Good planned is half conducted.
Plan, orchestrate and monitor campaigns with mQuest® Audit POS
A new survey is about to start? With the mQuest® Audit POS the planning of checks and audits is as easy as 1-2-3. All activities are planned, triggered and tracked centrally from within the portal. Personnel is automatically informed via push notification over upcoming tasks and performs these mobile with tablets or smartphones.
One for all.
Perfectly suited for store checks, audits and mystery shopping
Store check, mystery shopping, promotion check, store audit or product check? No matter what data should be gathered or which object should be assessed, with mQuest® Audit POS all kind of surveys can be modeled and simply digitalised.
Out of the box or tailor-made?
Based on standards, adaptable to individual business requirements
mQuest® Audit POS is highly customisable. Digital forms can be modified and adapted at any time. Maintenance of meta data, like stores, shops or shoppers, takes place over the central web portal, which, of course, shines in your own corporate design.
Error tracking including picture marking function
A picture simply speaks more than a thousand words. With the mQuest® Audit app faults can be documented easy and intuitive by picture. Integrated picture marking allows the optical highlighting of flaws and errors. So everyone involved sees the issue at first glance.
Flaw detected. And now?
Smart planning and tracking of tasks within audits at the POS
The task management module orchestrates all activities around defect remediation and tracking. Initiated tasks appear within the app as personalised assignment enriched with all necessary information. From the mQuest® Audit POS portal all task can be reviewed and edited.
The perfect question for every answer with the mQuest® app
The impressive function portfolio of the mQuest® App consists of more than 25 question types like e.g. picture marking, GPS localisation, barcode and QR code scanner, signatures and many more. Vast setting options for complex filter logics, navigable chapters and loops guarantee an efficient workflow. The integrated measurement management ensures a continuous improvement process.